Lei Rose do not provide refund once an order is placed. Depending on the circumstances, we can provide another solutions, such as resending the product or resending a different gift of the same value.
As we are working with fresh products, it will be to our complete discretion what solution will be suitable and applicable.
When a replacement or other solution is granted, we aim to have this resolved within 1 working day.
If you require any further clarification or have any question, please feel free to contact us at: firstname.lastname@example.org