Terms & Conditions

Lei Rose Terms & Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Lei Rose(“from here on referred to as ‘we’, ‘us’ or ‘our’”) make our Website (the “Website”) available to you (from here on referred to as ‘you’ or ‘your’) and any of our services which are accessible on or via our related Websites (the “Lei Rose”).

By using the site, even if you are browsing and have not registered, you acknowledge that you consent and agree to and will abide by these Terms and Conditions.

Order Acceptance Policy

All orders received are subject to acceptance by us, and we reserve the right to reject any order without giving reasons. In the event of rejection, we will cancel any payments received or provide replacement, depending on the circumstances.

Incomplete / Incorrect Delivery Information

If you provide us with incorrect or incomplete delivery information when placing your order, we will not be able to guarantee delivery. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you by email to confirm the details to acquire additional information from you.

We will not be liable for any delay if your order cannot be delivered due to incorrect or incomplete delivery information, and you will therefore not be entitled to a refund or compensation. Further to this, any order delayed due to incorrect/incomplete information may result in your order not arriving in perfect condition, as a consequence of extensive delivery time, which is detrimental to the quality of the flowers. As such, our quality guarantee does not apply to orders being redelivered and no replacement and/or refund can be provided. To avoid such issues, please ensure at least two contact telephone numbers are provided for the recipient of your order.

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